At Ideal Meals Direct, we’re committed to providing you with fresh, healthy, and high-quality meals. Your satisfaction is very important to us, and we strive to make every experience positive.
Because our products are perishable and made-to-order, our refund policy has specific guidelines outlined below.
Order Accuracy and Quality Guarantee
We take great care in preparing and packaging every order. If you receive an incorrect, missing, or damaged item, please contact us within 24 hours of delivery so we can make it right.
To help us resolve the issue quickly, please include:
Your full name and order number
A brief description of the issue
Clear photos (if applicable) of the packaging, meal, or damage
Once verified, we may offer one of the following resolutions:
A replacement meal
A credit toward your next order
A partial or full refund (depending on the situation)
Refunds for Perishable Items
Because our meals are perishable food products, we cannot accept returns once they have been delivered.
However, if there is a verified issue with your order — such as incorrect items, damaged packaging, or spoilage upon arrival — we will work with you to provide a fair resolution.
Refunds are approved only for legitimate quality or service issues verified by our team.
Order Changes and Cancellations
If you need to cancel or modify an order:
Orders can usually be modified or canceled within 24 hours of placing them, as long as the meal preparation process has not yet started.
Once an order is being prepared, we cannot guarantee cancellation or refund due to the perishable nature of our products.
To request an order change or cancellation, please contact our customer service team at info@idealmealsdirect.org
or call (631) 889-4727 as soon as possible.
Delivery Issues
If your order does not arrive, arrives late, or is delivered to the wrong address due to a carrier issue, please contact us immediately.
We will investigate with the delivery provider and may issue a replacement or credit depending on the situation.
Please note: We are not responsible for orders that cannot be delivered due to incorrect or incomplete delivery addresses provided by the customer.
Refund Processing
If a refund is approved:
It will be processed to your original payment method within 5–10 business days.
Refund times may vary depending on your bank or payment provider.
You will receive an email confirmation once your refund has been issued.
Non-Refundable Situations
Refunds cannot be issued for:
Orders that were delivered successfully and in good condition
Customer dislike of flavor, texture, or ingredient choices
Incorrect delivery information provided by the customer
Orders not retrieved in a timely manner, resulting in spoilage
Late reports (beyond 24 hours of delivery)
Contact Us
If you have any questions or concerns regarding your order or this Refund Policy, please contact us:
Ideal Meals Direct
📧 Email: info@idealmealsdirect.org
📞 Phone: (631) 889-4727
🏢 Address: 325 Southeast 11th Terrace, Unit 407, Dania Beach, FL 33004
We’ll review your situation promptly and work with you to find a fair solution.